• IT Helpdesk Assistant - Temporary

    Job Locations US-MA-Pocasset
    Posted Date 4 weeks ago(8/26/2019 4:34 PM)
  • Overview



    Located in the U.S. and a subsidiary of Kongsberg Maritime, Hydroid is the world’s most trusted manufacturer of advanced Autonomous Underwater Vehicles (AUVs). Our marine robotics systems provide innovative and reliable full-picture solutions for the marine research, defense, hydrographic and offshore/energy markets. Our products represent the most advanced, diversified and field-proven family of AUVs and AUV support systems in the world.


    Hydroid employees are passionate about their work and strive to produce top-quality products and service. All products are designed and manufactured at the Hydroid facilities in Pocasset, MA.


    Provide Help Desk support to Hydroid Inc. users.

    Responsibilities include the following:

    • Assist company in a technical support role with computer software and hardware issues. This may include repairing or installing various applications, PCs, printers and other computer gear in an enterprise environment. Hydroid-Cutrona-0483
    • Monitor, maintain and resolve I.T. help desk queue and activities in a timely manner. Open and record new service desk tickets when needed.
    • Answer and man the helpdesk phone for internal computer requests.
    • Setup and install computers and information equipment for company new hires.
    • Upgrade scheduled computers including transferring files and settings to new devices.
    • Effectively communicate with all staff and provide high-level of customer support to employees needing assistance.
    • Promote and participate in collaborative atmosphere.
    • Perform other related duties as required by senior I.T. staff and management.
    • Other duties may be assigned.



    • Undergraduate program work in Management Information Systems or related computer degree. Minimum of a year supporting computers in a business or academic environment as well as excellent telephone and communication skills. Experience in Microsoft Windows 7 and XP as well as MAC experience is highly preferred. Experience with Microsoft Office suite applications and Outlook email configuration as well as other various off the shelf software such as anti-virus programs is also a plus. Microsoft certifications preferred.

    A condition of this position will require the successful Applicant to pass a government security investigation and must subsequently receive authorization to access US Department of Defense Controlled Unclassified Information (“CUI”) and potentially classified information.


    Hydroid is proud to be an Equal Opportunity/AA/M/F/V/D Employer and is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran and need assistance with the application process as a result of your disability please call 1-508-563-6565 or mail your request to 1 Henry Drive, Pocasset, MA 02559, Attn: Employment Application Assistance.



    Don't forget to check us out here!

    Facebook: https://www.facebook.com/HydroidInc/

    LinkedIn: https://www.linkedin.com/company/2687093

    YouTube: https://www.youtube.com/channel/UCL98CMrgZp0XpHM22GtxGEA



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